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Leased line

Designed for businesses requiring highly efficient internet services, DFi’s CustomLine service is the reference for your business communications.

Exclusively managed by Dfi, this service simultaneously allows rapid data transmission and downloading, with no restrictions linked to other providers. The service offers a global « business solution », from planning to the daily upkeep of your connection. CustomLine is recommended for intensive use of the internet, requiring optimal quality and guaranteed availability with a backup solution and an emergency access in case of problems.

If the internet is a strategic resource for your business and a factor of competitiveness for your services, opt for a new and more efficient internet access with CustomLine and its options.

Why choose the CustomLine ?

To benefit from the advantages of a professional high quality service :

Permanent connection – unlimited duration and unlimited volume of data exchanged
Data security thanks to our powerful protection tools (firewall, antivirus, etc)
Permanent availability provided by the backup chosen and the access to technical assistance
Share your applications remotely and in real time thanks to the convergence of voice, data and images (IP telephony, video conferencing, etc)
Scalable configuration personalised according to your dynamics and your needs
Technical support available (office hours or 24x7x365)
Installation without problem within the delivery times agreed (maximum 4 weeks)

To ensure the availability and performances of :

Your electronic exchanges without delays (emails)
Your critical applications, such as online commerce, online banking, online media, management software (ERP, CRM, SAV, etc.), etc.

To permit and guarantee :

Your collaborative space by simultaneous access of your subsidiaries and remote sites to the company network
Administration of your marketing, financial and accounting data bases

Standard service with one connection and a single path. Above 2Mb/s, possibility bursting to obtain, occasionally, a higher bandwidth. For example 4Mb/s with bursting to 10Mb/s.

Additional security service : a backup line activates automatically in case of malfunctioning in the permanent access line.

Service increasing the availability of your internet access through two simultaneous accesses, both permanently available.

Traffic-sharing service with an other external provider and technical management of this service.

Main features

Upstream capacity of 3 x 1 Gb/s with numerous interconnections
ON-NET copper connection, or fiber up to 100Mb/s
Remote ADSL, SDSL, VDSL, and FO connections all over Switzerland
Available bandwidth in Mb/s : 2, 4, 6, 8, 10 up to 100Mb/s
Unlimited traffic, unlimited number of users
Fixed monthly values
Routing equipment (not mandatory)
Fixed IP addresses
On-line statistics with 5-minute samples and 12-month history
ON-NET availability > 99.999% annually
Service Level Agreement SLA
Primary and secondary domain name services (DNS)
Technical support quality, during office hours or 24/7/365

Service Level Agreement (SLA)

SLA	CUSTOM LINE
Speed	2-100 Mb/s
Availability	Typically 99.9% (only with DSL backup)
Penalties	*Yes, only in cases of prolonged outage and at request of client
Service management	Proactive
Support	Mon - Thu 8h30 - 17h30 Fri 8h30 – 17h
Service repair	365 x 24
Equipment failure	Exchange within 8 hours, working days, Canton of Geneva
Global network management	Proactive 365 x 24
Proactive means that DFi constantly monitors this service and is immediately aware of any failures. DFi intervenes 365 days a year and 24 hour a day to correct failures of both network and equipment. * For each period of unavailability of 12 consecutive hours, 1/30 of the monthly subscription.

Service options

SSL-VPN, remote access for travelers or teleworkers
Secure authentication service allowing easy remote access to company applications.
IT-managed firewall
Access security management service, including material, installation, configuration and equipment maintenance.
Private network
Extension of the internal network on several sites (subsidiaries), allowing access to the company data, through encrypted transmissions, only to authorized users.

Messenging groupware
MOOVEMAIL is the ideal solution for accessing your normal working environment anywhere in the world by sharing contacts and calendars.

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Virtual Private Server VPS Private server
The objective of FLEXISERVEUR is to meet the needs of the clients that require the highest quality levels for hosting of applications which must not be allowed to fail.

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Leased line fiber optic Leased line
If the Internet is a strategic resource for your business and a factor of competitiveness for your services, opt for a more efficient Internet access with CUSTOMSLINE and its options.